Introducing the best value 5.0” smartphone, the Advance 5.0 blends technology and design into an incredible Package. The shiny metal finishing on the front frame brings out the essence of a well-tailored smartphone while the Leather pattern with smooth paint technology finish on the battery Cover ensure an excellent hand held experience. Troubleshooting Below is a list of common problems that may occur when using your mobile phone. Try these easy troubleshooting steps to resolve any type of issues you may encounter. The phone does not power on Press and hold the power key until the startup sequence appears on the display. Check the battery level and ensure there is sufficient charge. The phone does not respond after several minutes Remove and insert the battery –If the phone has an internal battery, please press and hold the power button. The phone powers off by itself Check if the screen lock of the phone is enabled. Check if the phone needs to be charged. The battery won’t charge Check if the battery is already fully charged. Make sure that the battery is inserted correctly. Ensure that the battery being used is a BLU approved battery 43 country-specific international access codes. I cannot receive calls Make sure that your phone is connected to a network. The caller ID does not display on incoming calls Contact your local network service provider and verify you have the caller ID feature enabled on your account or verify if the caller may have blocked his number from appearing. The caller cannot leave a voicemail message Contact your local network service provider and verify if the voicemail service is active on your account or check if the network is busy. The phone does not connect to the internet Ensure with your service provider that your account has the appropriate internet/data plan enabled. Ensure internet APN settings are configured(Carrier dependent). Text Messages cannot be Sent / Received Ensure text messaging is enabled with your service provider. Ensure APN settings are configured(Carrier dependent). The information provided in this user manual is subject to change without notice and BLU Products reserves the right to modify the manual at any given time. BLU Products has made every effort to ensure that this user manual is accurate and disclaims responsibility and liability for any inaccuracies or omissions. Some software, user interface, and elements may vary depending on final version.